FAQ

Shopping Information
How do I find a product? 
You can use the search bar at the top of the page to look for specific products or browse through our categories to explore our collections.

Can I save products to my wishlist? 
Yes! You can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.

How do I know if a product is in stock? 
Product availability is indicated on the product page. If a product is in stock, you will see an “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.

Can I purchase products as a guest? 
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to:
Save your shipping information
Track your orders easily
Access exclusive offers and discounts

Payment Information
What payment methods do you accept? 
We process all transactions through PayPal. PayPal is a secure and reliable payment method that allows you to pay using your PayPal balance, linked bank account, or credit/debit card. All payments are protected by PayPal’s security measures.

Is my payment information secure? 
Yes, we prioritize your security. Our website uses SSL encryption to protect your personal and payment information from unauthorized access.

Can I use a coupon code? 
Yes! You can apply a coupon code at checkout. Simply enter the code in the designated field before completing your payment.

What happens if my payment fails? 
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure:
Your PayPal account is active and has sufficient funds
Your linked bank account or card is authorized for online transactions
Your PayPal payment settings allow for purchases

Order Returns 
What is your return policy? 
We offer a 180-day return policy. You can return eligible items within 60 days of receiving your order.

How do I return an item?
To return an item, follow the instructions provided in your order confirmation email. You will need to include:
A copy of the order invoice
The item in its original, unused condition

Who pays for return shipping?
We cover the return shipping costs for all eligible returns. If you need to return an item, please contact our support team for assistance with the process.

Can I exchange an item?
Yes, you can exchange an item for a different size or color, subject to availability. Please contact our customer support team for assistance.

Need Further Assistance? 
Company Name: Tran Thi Trang LLC 
Address: 266 Doi Can Street, Lieu Giai Ward, Ba Dinh District, Hanoi City, 10000 
Email: Support@Thebestfathersonsmatchingshirts.com 
Phone: +84 976240189 
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

For additional inquiries, please visit our Contact Us page.